Privacy Policy

1. Who we are

Onico Sales (“Onico”, “we”, “us”) provides software that lets salespeople run AI-assisted voice outreach to their own contacts. For the personal data our customers upload about their leads, our customer is the data controller and Onico acts as a data processor. For account data about our customers themselves, Onico is the controller. Questions? Contact dan@onicogroup.com.

2. Data we collect

• Account data — name, email address, and the phone number you verify as your caller ID.
• Voice data — if you choose to clone your voice, the audio sample you record or upload, and the resulting voice model.
• Lead data you upload — the names, phone numbers, companies and notes of the contacts you choose to call.
• Call data — call metadata (time, duration, outcome), recordings and transcripts of calls placed through the service, and whether the call achieved your stated goal.
• Billing data — subscription status and usage totals. Card details are handled by Stripe and never stored by us.
• Technical data — logs, IP address, and device or browser information needed to operate and secure the service.

3. How we use it

We use this data to provide the service (placing calls, running your scripts, reporting results), to bill you, to support you, to keep the service secure, and to comply with our legal obligations. We do not sell your data, and we do not use your lead data or call content to train our own models.

4. Sub-processors

We share data with the providers needed to run the service:

• Google Cloud / Firebase — hosting, authentication and database.
• Twilio — telephony (carrying the phone calls).
• ElevenLabs — speech synthesis, transcription and the conversational AI agent.
• Stripe — payment processing.

5. Calls, recording and consent

Calls placed through Onico are made by an AI agent using your verified caller ID, and are recorded and transcribed so you can review them. You are responsible for having a lawful basis to call each contact, for honouring do-not-call requests, for observing permitted calling hours, and for making any AI or recording disclosure required where you and the recipient are located. Onico provides the tooling; it does not provide legal advice or verify your compliance.

6. Retention

We keep account data for as long as your account is active. Call recordings, transcripts and lead data are retained while your account is active and deleted within 30 days of account deletion, unless we must keep records longer for legal or accounting reasons. You can delete individual leads, scripts and voice models at any time from the app.

7. Security

Data is encrypted in transit and at rest. Access is restricted to the account that owns it, and API credentials are held in a managed secret store. No system is perfectly secure, but we take reasonable and appropriate measures to protect your data.

8. Your rights

Depending on where you live (including under UK/EU GDPR and the CCPA), you may have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. To exercise any of these, email dan@onicogroup.com. If you are a contact who received a call and want your data removed, contact the business that called you — or email us and we will pass the request on.

9. Changes

We may update this policy. Material changes will be notified in the app or by email, and the “last updated” date above will change.

10. Contact

Onico Sales — dan@onicogroup.com