Terms of Service

1. Agreement

These terms govern your use of Onico Sales (“Onico”, “the service”). By creating an account you agree to them. If you are using Onico on behalf of a company, you confirm you are authorised to bind it.

2. What the service does

Onico places outbound telephone calls on your behalf using an AI voice agent that follows a script you write, toward a goal you set. Calls are carried by third-party telephony providers and displayed using a phone number you have verified as your own caller ID.

3. Your responsibilities — please read

You are solely responsible for who you call and what your scripts say. In particular, you agree that you will:

• have a lawful basis and any required consent to call each contact you upload;
• comply with all applicable laws on automated, AI-generated and recorded calls — including the TCPA, FCC rules on AI-generated voice, UK PECR/GDPR, and equivalent local rules;
• honour do-not-call lists and opt-out requests, and respect permitted calling hours in the recipient’s time zone;
• make any AI-disclosure or call-recording announcement required where you and the recipient are located;
• only verify and use a caller ID phone number that genuinely belongs to you;
• not use Onico for fraud, impersonation, harassment, scams, or any unlawful or deceptive purpose.

Onico gives you tools, not legal advice, and does not monitor or verify your compliance. You indemnify us against claims arising from your use of the service, including claims from people you called.

4. Voice cloning

If you create a cloned voice, you confirm the voice is your own — or that you have explicit written permission from the person whose voice it is. Cloning someone’s voice without their permission is prohibited and may be illegal.

5. Fees, credits and billing

Onico is sold as a monthly subscription that includes a bundled allowance of calling credit. Once that allowance is used within a billing period, further calling is charged on a usage basis and billed in arrears on your next invoice. Prices are shown in the app before you subscribe. Subscriptions renew automatically until cancelled; you can cancel at any time and will retain access until the end of the paid period. Except where required by law, fees already paid are non-refundable, and usage already incurred remains payable.

6. Acceptable use and suspension

We may suspend or terminate an account immediately if we reasonably believe it is being used unlawfully, is generating complaints from call recipients, is harming the service or our providers, or is in breach of these terms or the terms of our telephony or AI providers.

7. Your data

You keep ownership of your lead data, scripts, recordings and voice models. You grant us the licence needed to process them in order to operate the service. Our handling of personal data is described in the Privacy Policy.

8. Availability and AI output

The service is provided “as is”. We do not guarantee uninterrupted availability, call connection or delivery, and telephony networks may block or fail calls for reasons outside our control. AI-generated conversation can be inaccurate or unexpected; you are responsible for reviewing outcomes and for any commitments made on a call.

9. Liability

To the fullest extent permitted by law, Onico is not liable for indirect, incidental or consequential losses, or for lost profits, revenue or data. Our total aggregate liability is limited to the fees you paid in the three months before the event giving rise to the claim. Nothing here limits liability that cannot lawfully be limited.

10. Changes and governing law

We may update these terms; material changes will be notified in the app or by email. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without affecting mandatory consumer rights in your country of residence.

11. Contact

Onico Sales — dan@onicogroup.com